Why We Have Scheduled Outages

Why We Have Scheduled Outages

At Northern Lights Fiber our team of technicians, installers, and customer support professionals take pride in delivering the state of the art high-speed fiber internet you’ve come to expect. From responding to weather-related outages, to upgrading our cutting-edge systems, keeping you connected to the global economy and communications network is a 24/7 job—and we love being a part of it!

But you may have wondered why we occasionally schedules outages for our network. After all, isn’t the point of reliable internet to avoid outages in the first place? Well, yes, that is one of the main points, of course!

But an occasional scheduled outage is a crucial part of maintaining our fast, reliable network, and ensuring that your internet service is up to the highest industry standards. We explain more below.

 

The Importance of Scheduled Outages

First and foremost, scheduled outages are rare and, when they do happen, it’s because they are necessary. And scheduled outages are always implemented to improve your internet experience, protect your connection, or respond to an emergency situation.

It might be helpful to think about scheduled outages the same way you think about car maintenance. If you don’t take your car to the shop on occasion, it’s going to break down at the worst possible time—like in pouring down rain and you’re already running late for work! Though you can’t drive it while you let your mechanic service your car for a short period of time, the mechanic’s work is invaluable, increasing the performance of your car and extending its life and value.

Well, for high-speed fiber internet, scheduled outages are like taking your car into the shop. Yes, you will temporarily “lose service,” but gain tremendously long-term with a better, faster, more reliable internet connection.

 

Three Common Reasons for Scheduled Outages

There are three primary reasons why a schedule outage may occur: 1) network software updates, 2) broadband equipment and infrastructure upgrades, and 3) environmental and weather-related repair or mitigation work.

  • Software Updates: Broadband technology is constantly improving, and the complex software involved helps deliver and distribute internet efficiently across the network. To ensure there’s enough bandwidth for everyone—and that the technology doesn’t go haywire and stop working altogether—software engineers routinely tweak their programming to make the system even better. It’s fairly similar to your cell phone—occasionally, you need software updates to enhance quality and security, and you must restart the phone after the software is installed. Though you lose cell phone service for a period of time, your phone is much more secure and improved because of the planned maintenance and “outage.”
  • Equipment Upgrades: The infrastructure utilized to provide high-speed fiber internet is immense. Far more than just a “wire” connected to your house, an entire labyrinth of interconnected equipment dispersed throughout our community delivers broadband. We occasionally update our core routers or replace outdated hardware with new equipment, ensuring that our network is up-to-date. Naturally, a scheduled outage is necessary to install the upgraded equipment and improve your internet service.
  • Environmental and Weather-related Repair: Despite our best efforts to maintain a reliable network, sometimes Mother Nature intervenes—and we have seen it all! Heavy precipitation can inundate systems, unearthing fiber wires and shorting core routers. Animals sometimes chew through fiber lines, slowing down or cutting off your service entirely. Even an occasional car crash can damage our equipment and cause service interruptions. When these unfortunate incidents happen, we may need to physically relocate some infrastructure, resulting in a temporary scheduled outage, while developing a longer-term solution to mitigate against future hazards.

 

Typical Timing for Scheduled Outages

We understand that there is never a good time to not have internet. After all, we depend on high-speed internet for work, communication, and entertainment as much as you do! But with that in mind, Northern Lights Fiber only ever conducts planned maintenance and scheduled outages late at night, when overall internet usage is at its lowest level in our community.

Late night is when the fewest number of people are relying on our network for work and communication. But we also recognize that there are some people who do work late at night or take occasional night shifts. And we know that some people rely on their connection to relax and unwind at night, too, whether it’s streaming a favorite TV series, listening to music, or gaming

Please know that when we schedule these outages, we are limiting the inconvenience to the fewest number of people as possible. Just as highway repair work is often done at night, when traffic is at its lowest point, scheduled outages occur when internet traffic is at its lowest, too.

 

After the Scheduled Outage

Once the scheduled outage and planned maintenance is complete, you shouldn’t notice any difference to your service the next day. On the off chance you experience any difficulties accessing your internet, make sure your devices’ connections and settings remained as they were prior to the scheduled outage. Your device may require you to sign-in to your Wi-Fi after an outage, but this is rare. Of course, if you have any issues whatsoever, our customer service agents and technical support specialists are always standing by to help you.

 To learn more about our fiber network and how you can get the most out of our high-speed internet, be sure to follow our Facebook by clicking Here

Five Websites Every Work-From-Home Employee Should Check Out

Five Websites Every Work-From-Home Employee Should Check Out

Over the past several years, the remote working and work-from-home movement has boomed. Even before the global COVID-19 pandemic forced millions to work out of their homes, more and more employees were making the switch from the commute-and-office lifestyle to the improved flexibility of remote work. It is estimated that 25% of all professional jobs could be remote by the end of 2022, with the numbers only building upward from there.

As the work-from-home trend gathers steam and more people enjoy the conveniences of remote working, innovative ways to increase productivity and improve staff connectivity and team-building are growing, too.

And with the reliable high-speed fiber internet delivered by Northern Lights Fiber and Canadian Fiber Optics, work-from-home employees can be confident that their internet will support their careers just as well as if they were in an office complex.

So how can you maximize your work-from-home efficiency? And what online tools and applications are available to improve your remote work experience?

Below we present several websites and applications that may help any remote work employee make the most of their at-home workspace and environment.

Brain.fm

To help fill up the silence that can build up over the course of a work-from-home day, Brain.fm provides unique music and soundscapes to play in the background as you work away. But Brain.fm is more than just a streaming radio station or playlist. It utilizes neuroscience for its offerings to facilitate more concentration, focus, and even stimulation, so you can keep working productively while you’re on your own.

Evernote

Evernote takes the seemingly mundane tasks of note-taking and scheduling to savvy new heights. Its innovative document search and organization features greatly improve efficiency and the quality of your drafting. More than just a productivity or project management app, Evernote is loaded with features that connect you to fellow app-users and facilitate and maintain teams to help keep everyone on task and on time!

OmniFocus

With its sleek interface and powerful features, OmniFocus breaks new ground in task management and team organization software. We’re most impressed with OmniFocus’s cool to-do list, which helps keep you focused on your progress (and detects delays) for your most time-sensitive tasks at hand. OmniFocus also keeps you connected across all of your devices (both Windows and Apple products), as well as to your fellow team members from wherever they happen to be working.

We Work Remotely

There are numerous websites that help remote workers find jobs, and you can and should search through many of them for your next gig or career move. But we believe We Work Remotely (WWR) stands out for its enormous jobs posting board (around 25,000 all-remote job listings!) and its connections to some of the pioneers of the work-from-home movement. Job seekers can create a free account to access all of WWR’s listings, which are conveniently broken down into many categories of remote work—a feature that makes searching for new jobs much easier.

One thing we know for certain: the work-from-home trend is here to stay. So be sure to check out the above apps, programs, and websites to see how you can make your remote working experience even better.

And for additional tips on being more productive while working remotely, follow Canadian Fiber Optics and Northern Lights Fiber on our social pages!

Construction Updates: Spring Plans

Construction Updates: Spring Plans

What to expect:  

We have been hard at work to ensure everyone knows that we are bringing your community fiber optic internet! More importantly, we are bringing speeds up to 10,000 Mbps. This means that you will have an opportunity to get internet that is 1000x faster than anything seen in town before!  

To prepare your community for the future, new fiber-optic infrastructure is deeply important. To ensure this massive upgrade lasts decades, we will burry this infrastructure! Unfortunately, even in the best weather conditions, installing new underground infrastructure is hard and dangerous work, here is what you need to know about the project. 

Progress so Far

Our project was only announced 8 months ago, and we have already installed tens of thousands of meters of fiber! It’s officially Springtime, and despite our progress over winter, we still have a lot of work to do! Given our goal for completing Grande Cache’s fiber network as soon as possible, we will be building quickly throughout springtime!

There are  a few things you should know and expect as things warm up in town!  

It Can Get Messy

Since we officially launched our network and began connecting homes and businesses, we already have many businesses and households connected! Progress is going very well, but like all things in our Canadian winters and springs, construction takes longer and can get a bit messy. Spring construction can be difficult as the ground is still wet and is prone to creating creating plenty of mud. Because we are building buried infrastructure under/in wet ground, progress on our new construction will require a bit of a mess to complete properly. Follow our Facebook page to keep yourself updated as we push through this spring to connect you sooner! 

Remediation  

We are building underground construction, which means we dig holes and small trenches for the fiber lines to run down! Although we deploy directional drills and vibratory plowing equipment that reduces the amount of soil turned, we still create a small mess. But fear not, we always remediate anything effected by our work and ensure that it will return to its healthiest form in suitable time.  

Our team will wait for our spring sun to thaw the ground so the soil can properly settle. At that point, we set the earth to final grade and plant new seed for your lawn to regrow to its previous health! It is a small price we need to pay to keep construction moving so we can continue to connect homes and businesses as fast as possible!  

How do I sign up!?  

If you would like to register for service now, check out our world-class products and services HERE! (And remember, you will NOT be charged anything until the service officially begins after installation).  

Visit our Sign-Up page or give us a call at 1-888-CFO-2947 (ext 2, for Sales) 

How Fiber Broadband Serves Rural Canada

How Fiber Broadband Serves Rural Canada

Your neighbors at Northern Lights Fiber understand that rural communities are a quintessential part of the Canadian experience. And millions of Canadians know that the friendly people and charms of country life make rural areas ideal places to raise a family. Indeed, over the last few years, hundreds of thousands of people have relocated from large cities to the cleaner air and amiable country lifestyle rural Canada offers.

But compared to urban and suburban portions of the country, rural Canada still lags well behind in one fundamental area—consistent access to high-speed broadband fiber internet service. And this lagging access can affect job growth, economic development, workforce retention, and even education and community health.

 

The Value of Fiber Broadband—and Rural Canada’s Need to Catch-up

Rural broadband internet is critical to bridging that opportunity gap and improving country living. Whole communities can be revitalized and invigorated with fiber internet technology, improving communications and connectivity to the global economy. Schools of all grade levels through technical colleges and trade schools, can provide more programs, services, and training through broadband, reaching more people and promoting rural development.

Indeed, broadband high-speed internet is as essential a community service in the twenty-first century as electricity, telephone or even water and other utilities! And Northern Lights Fiber is proud to be a part of revitalizing our community and rural Canada by providing, fast, reliable fiber broadband internet to its people and businesses.

Below are just some of the ways fiber broadband serves rural Canada and helps make it an even better place to live.

 

Faster and More Reliable Internet Means Greater Economic Growth and More Jobs

Increased access to high-speed internet, such as the fiber internet provided by Northern Lights Fiber, is linked to boosting local job opportunities and economic growth. Through reliable broadband, local businesses like farms and artisans can reach customers well beyond their communities—even around the world.

And high-speed internet lets these rural businesses more readily access goods and services that their competitors in larger metropolitan areas can already easily access. So, bridging the broadband divide also helps grow and diversify the supply chain and squelch the overall economic gap between urban and rural areas, too.

Additionally, rural broadband helps keep younger talent in their communities, rather than seeing them move away to larger cities. Because so many of today’s careers require access to reliable internet in order to conduct business, companies can—and do—hire talented people around the country and let them work where they already live, including remotely from home—as long as there is a reliable, fast internet connection. In this way, rural high-speed internet helps keep communities together and whole.

 

High-Speed Internet Helps Deliver Health Care to Rural Communities

As the COVID-19 global pandemic demonstrated, timely access to quality health care and medical interventions can make all the difference in saving lives and mitigating long-term health problems. But while cities and suburbs had greater access to health care facilities—including online medical care—rural communities do not have anywhere near the same level of access to such vital services.

Bridging the broadband divide helps eliminate that fundamental disparity, and brings life-saving and life-changing health care to patients, as well. Telehealth providers, which grew exponentially during the pandemic, depend on reliable, high-speed internet to appropriately interview and assess patients and their immediate needs. And patient portals and electronic media files and records, which are often large files containing extensive medical imagery, require broadband to quickly transmit their essential information to physicians and patients alike.

Thus, rural fiber broadband helps level the playing field for all health care consumers, regardless of where they live. And it helps keep rural and Tribal families healthy and provides peace of mind that their medical needs can be better met and served.

 

Relocation, Relocation, Relocation: Broadband Helps Turn Around Rural Communities

The flight of younger people from rural Canada is not a new story. It’s been happening for over a century, as bright and industrious students and workers seek to build their careers “where the jobs are”—i.e., in cities and metropolitan areas.

Rural broadband is helping reverse that trend, however, through a more recent economic and social phenomenon: relocation.

Relocation is centered on the idea that in today’s innovative economy, just about anyone can live and work from just about anywhere—anywhere there is reliable high-speed internet, that is. So, for the millions of Canadians yearning for the virtues of rural country living and its high quality of life, communities with rural broadband offer options for relocation to a town or village from which to work, raise their families, and live their lives.

And relocation, through broadband internet service and other economic enticements, helps recruit talented younger people and reinvigorate communities that have been slowly dwindling away decade after decade. In essence, relocation is the reverse of the trend of moving away from rural areas—with broadband, people are now choosing to relocate and settle in rural Canada!

At Northern Lights Fiber, we believe that rural Alberta and other provinces are a truly special place to live and work. And we are honored that our cutting-edge fiber broadband technology is expanding our community’s horizons and helping its people and small businesses realize their dreams and thrive in the decades to come. 

To learn more about how Northern Lights FIber’s high-speed fiber internet enriches your community and helps make you more productive, follow our social pages!