What is ProtectIQ?

What is ProtectIQ?

What exactly is it?

Northern Lights Fiber is committed to providing the safest browsing and connectivity possible. We achieve this through our ProtectIQ software in the Northern Wifi App. ProtectIQ is a network-level security service which protects ALL devices connected to your Wi-Fi. If it’s connected, it’s protected!

What does ProtectIQ do to keep my home network safe?

  • Proactively monitors your home’s incoming traffic and automatically blocks anything suspicious.
  • Blocks attempted visits to known harmful websites, presenting users with a browser message indicating that the website is not available.
  • Provide an active security monitoring service that uses a large and constantly growing database of threats (database is updated weekly).
  • Uses IPS to monitor, notify, and prevent activity like hacking. It will stop a device from trying to gain access to technology like Wi-Fi connected doorbells or baby monitors, virtual meetings, and streams.
  • Actively terminates data transfers before a malicious payload is delivered to any network device.
  • Notifies users whenever security is triggered, with details about the device that was attacked, where the attack came from, and when the attack occurred.

Northern Lights Fiber is commited to providing its customers with the safest, fastest and most reliable connections possible. ProtectIQ is just one more way that we strive to provide a world class experience to our customers. By providing ProtectIQ as a service we ensure safety and security for everyone using their in-home network. Sign up with Northern lights Fiber now and download the Northern WiFi App so you can enjoy premium, managed WiFi today!

 

What is ExperienceIQ?

What is ExperienceIQ?

What exactly is it?

ExperienceIQ is a service that protects children or grandchildren from harmful or inappropriate content, limits screen time on devices or applications, and displays online usage through our enhanced parental control app.

How is this going to benefit my family?

  • Block inappropriate categories like pornography or violence
  • Block applications that you deem inappropriate (e.g. gaming applications like Call of Duty, or social applications like Snapchat
  • Set time limits for specific applications, like TikTok to cap screen time
  • Set Safe Search and YouTube Restriction to block harmful or inappropriate content with searching on Google, Bind or YouTube. YouTube restrictions also
    blocks all comments on videos which often include inappropriate language.
  • View usage for all devices to better understand HOW the internet is being used in your home.
  • Prioritize application groups or specific devices to ensure the best possible experiences for your most important needs.
  • Set schedules so that work applications get priority during the day, and streaming applications get priority in the evening.
What is Northern WiFi?

What is Northern WiFi?

Northern WiFi is an app that allows you to have absolute control over your homes network, commonly referred to as managed WiFi. With the Northern WiFi app you have a vast array of controls, personalizations and safety measures to customize your network to work best for how you like to connect.

Core Functions

  • Change or reset your Wi-Fi network name or
    password directly from the app
  • See the devices currently using your Wi-Fi
  • Categorize your devices (e.g. personal devices,
    work devices, mobile devices, gaming devices.)
    Pause the internet for any device, at any time.
  • Run a speed test (GigaSpire only) to verify the speed you are getting is the speed you are paying for.
  • Receive updates about any planned network
    maintenance, or upcoming community events

Advanced features

  • Create routines for scheduled downtime
    (i.e. bedtime or limited access to gaming devices during school time).
  • Create a temporary or shareable guest network
    without sharing your main network name and
    password. Great for house gussets, visitors,
    babysitters, house sitters, or pet sitters. Text the guest network login information directly from the app.

Head to your app store and download “Northern WiFi” now to enhance your WiFi experience!

Introducing….Peak Performance Physiotherapy

Introducing….Peak Performance Physiotherapy

Introducing Northern Lights Fiber

We believe everyone deserves access to fast, reliable internet, no matter where they live. Northern Lights Fiber is our way of providing exactly that. Under the Northern Lights Fiber brand, we build, operate, and service high-speed fiber networks in rural Canadian communities.

Introducing Peak Performance Physiotherapy 

Conveniently located within Grande Cache Massage and Chiropractic Clinic. We know how hard it is to wait for treatment when you’re in pain, so we aim to keep wait times to a minimum. We know Grande Cache is home to many shift workers, so we offer flexible appointment times to fit your schedule. We are a contracted WCB Alberta physiotherapy provider.

Testimonial 

“We have had Northern Lights Fiber internet at Grande Cache Massage and Physiotherapy Clinic since beta testing started in January. For me in my daily work activities, the difference has been night and day. Before we switched to fiber, it was a regular occurrence to lose our internet connection altogether, or have such slow connectivity that it could be a 15 minute wait for a document to upload to email. I have had zero connectivity or speed issues since the switch. And the real proof- I’ve had both my kids at work with me streaming Netflix while I’m using my laptop and there are zero interruptions. I can’t do that at my house where I pay top dollar for the competition’s best offering, the Hub. I am so looking forward to having fiber in my home so we can watch a movie on a Friday night without constant buffering!”

How can I fix my back!?

Visit Kyley’s website at https://peakperformancephysio.ca/

How can I get fast internet like Kyley’s business!? 

Easy. Visit our order form HERE or text our Ambassador Danielle at 780-783-0489

What is WiFi Mesh?

What is WiFi Mesh?

What’s the difference between the Internet & Wi-Fi?

The Internet is connected networks all over the world., while Wi-Fi is your personal wireless network within your home. Sometimes, your WiFi signal can be weak – which is why WiFi6 technology come with ALL our packages. And if the WiFi signal is still struggling to get to the important areas of your household, then we offer WiFi Mesh!  

Why can’t I get a good signal in my bedroom?

Think about it like a speaker, the further you get away, the softer the sound is. Your Wi-Fi works the same way. The further away you get, the weaker the signal. If there are things like metal, concrete, thick walls, and mirrors, between you and the router these can weaken the signal even more.

Will my Internet speed tests slower when I’m on Wi-Fi?

The further you get away from the WiFI Router (i.e. lower bars), the slower the speed will test. But with the latest in WiFi6 technology that we offer, our signal is not only better – but it tests out at MUCH FASTER SPEEDS. So with proper placement, we know there will be no problems.

Please remember that all our internet packages come with a FREE WiFi router – if you sign up for a 2-year contract!

How can I get a better signal in my bedroom (or other places, like my patio)?

The placement of your router or gateway determines where the Wi-Fi signals are strongest in your home, or outside your home. Our technicians will find the most logical place for your WiFi Router. The more centrally located, the more of your home it will reach. However, if your router or gateway is in a location where it can’t be moved you can add extenders to push the signal further into other areas of your home.

What if I still can’t get a signal everywhere?

With our WiFi MESH/EXTENDER solution, we can easily add a mesh extender to make sure all areas of your home is covered. Our WiFi Mesh is only $15.00 more a month! Some homes are just too big for a normal router signal and will need the mesh device to get signal to all areas. 

What Is the Difference Between Bandwidth and Latency?

What Is the Difference Between Bandwidth and Latency?

Most of us understand the basics of the internet – just enough to log onto Wi-Fi and maybe turn the router on and off when it starts to malfunction.

However, are you familiar with the terms ‘bandwidth’ and ‘latency’? If you’re not, that’s okay – you’re not alone! Both terms are related to your internet’s ability to send and receive data, but despite their similarities, they refer to two very different concepts. So what’s the difference between them, and why should they matter to you?

Bandwidth

Bandwidth is a word that is thrown around a lot when discussing internet function. Many people assume it just means ‘internet speed,’ but that’s not exactly true. Bandwidth is essentially how much data can move from network point A to point B in a given amount of time. 

Think of your bandwidth as a high-speed motorway with, say, three lanes. When an average number of cars are on the highway, everything is going smoothly, and the cars are moving at a good clip. But when it’s rush hour—that is, you’re trying to download something with more data than your bandwidth can handle—the highway gets congested. The traffic bottlenecks then slows to a crawl.

Latency

On the other hand, latency refers to the amount of time it takes for the signal to get from point A to point B and then travel back again. The lower the latency, the better your internet will be because it means there’s less time between when you take your action and when you see the result. 

For instance, think about when you do a Google search. You enter your query into the taskbar, click ‘enter,’ and then you wait. If you have low latency, the search engine will return your answer within milliseconds. But if you have higher latency, you might end up waiting a few seconds – or even longer – while the internet retrieves your data. The ‘ping’ you sent is traveling, and you have to wait until it reaches the server, collects what you need, and makes its way back to you. 

How Bandwidth and Latency Affect You

Both bandwidth and latency can affect the speed of your internet but in different ways. If you’re a gamer, you’re likely already familiar with ‘lag,’ which is when you perform an action, but it takes a few moments for that entry to manifest in the game. This is a latency issue, as most of the assets you need to game are already loaded onto your computer, and therefore very little bandwidth is needed. Conversely, if you’re trying to stream a show online, but it keeps buffering or appears infuriatingly grainy and broken, that’s likely an example of low bandwidth. All that content has to squeeze its way down the digital superhighway. Unfortunately, both bandwidth and latency issues can be a result of subpar high-speed internet. If you want the best internet experience available, you’ll want to invest in a good fiber connection from Canadian Fiber Optics and Northern Lights Fiber today!

Click HERE to sign-up for services NOW!

Where to Place Your Router for the Best WiFi Experience

Where to Place Your Router for the Best WiFi Experience

When it comes to the dependability and speed of the internet service in your home, a lot depends on your WiFi router―specifically its location in the house. 

At PRTC, we’ve already got you covered with the area’s fastest and most reliable internet service. Now here are a few tips on getting the most from that service throughout your home. 

Make Sure You Have Enough Coverage: If your home is less than 1,500 square feet, one router should provide enough coverage for your whole house. However, if your house is larger, you may want to look into creating a mesh network. A mesh network is a series of access points that communicate with each other to blanket your home with the WiFi signal. They optimize the speed of your connection and reduce “dead zones.”

Consider Where You Spend the Most Time Connected: If you have key locations in your home where you spend the majority of your time online, such as a home office or family room, take that into consideration when placing your router. 

Look for a High and Uncrowded Space: Placing your router on a high shelf will help distribute the signal more widely and evenly through the house. It’s also best to avoid placing the router behind any large objects or closed up in a cabinet. 

Give the Signal a Clear Path: While the WiFi signal can do a pretty good job getting through the walls and ceilings in your house, the one thing that can stop it cold is metal, including shelving, metal desks, and large appliances. 

For more information about router placement, or to order the fastest Internet in town, call 888-236-2947!

Why You Should Ditch DSL and Cable for Fiber

Why You Should Ditch DSL and Cable for Fiber

Not all internet options are created equal. All it takes is one missed virtual meeting or one lagging video game to realize that your current internet speeds may not be sufficient. If you aren’t happy with your current speeds, you may want to look into other options. But which service is best for you? Let’s explore the speed, reliability, and bandwidth of the three major service delivery options—landline telephone line (DSL), cable TV line (cable), and fiber-optic line (fiber)—to understand why fiber is the clear choice for today’s citizens of the internet.

Internet Speed

Fiber-optic broadband, which uses glass, offers faster internet speeds over greater distances than its copper-based competitors such as DSL and cable. “Fiber to the Home” (FTTH) internet service providers (ISP) boast gigabit-level speeds up into the 100–1,000 Mbps range—several times faster than the maximum offered by its counterparts. Comparatively, DSL speeds max out at about 45 Mbps, while cable hits top speed at 300 Mbps. While that may sound like more than you’ll ever need, the capacity and speed of cable and DSL fluctuate during times of demand, which can leave you lagging when you have a pressing deadline or virtual meeting to attend.

Internet Reliability

Simply put, if reliability is important to you, choose fiber. DSL and cable experience significant slowdowns during peak hours and during extreme weather conditions such as drastic temperature changes and flooding. Fiber alone withstands all of these conditions, including the heave usage of peak hours. Keep in mind that unplanned downtime adds a serious cost to both your productivity and bottom line.

Internet Usage

Don’t make the mistake of underestimating your internet usage. The reality of technology advancements is that most of us are now high-capacity users. How many desktops, laptops, tablets, phones, and gaming systems are competing for bandwidth in your home? Do you stream Netflix or Hulu or videos on YouTube? Do you play video games or games on your phone? Do you have a security system or a video doorbell monitor that requires internet connection to function? What about a home assistant device? Even smart appliances like washers, dryers, and refrigerators usually need an internet connection. As we get more connected, a lightning-fast internet connection becomes increasingly important.

Ready to make the switch to fiber? Contact Northern Lights Fiber today at 888-CFO-2947 today! Or order online now!

Why Upload Speed Matters

Why Upload Speed Matters

The future of the internet is sharing―from capturing Instagram-worthy meals to enjoying video chats with friends―and PRTC’s unmatched upload speeds make that future a reality. 

Here are a just few ways PRTC’s fast, reliable upload speeds make your life easier:

Video chat and live sharing

Skype, FaceTime, and other video messaging services all require robust upstream connections to ensure clear audiovisual quality and to prevent freezing and blackouts. Sharing big news on Facebook or Instagram Live also works better with greater upload speed.

Working or going to school from home

You need a robust upstream connection to interact with colleagues during video conferences, collaborate on team projects, and share important files. Online studies also can tax your upstream connection, especially if you join a virtual classroom or share large portfolios. 

Keeping family, friends, and followers in the loop

Upload new videos to YouTube or share photographs with Flickr faster with a better upstream connection. 

Faster data backups and online file synching 

If you back up your data with a service like Backblaze or Carbonite, you need upload speed that meets basic requirements to ensure your data is protected quickly and without glitches. File and photo synching services like Dropbox, Google Photos, and Microsoft OneDrive all require a minimum of 5 Mbps upload speed to operate properly, and the more upload capacity available, the faster these services can sync and share files.

Online gaming, remote security and much more…

From online gaming to connected security systems that send real-time images through an internet connection, a fast upload connection is key to ensuring all your interactive online activities function well.

Understanding Speed Test Results

Understanding Speed Test Results

Testing the speed of your internet connection is easy, but it’s also easy to misunderstand the results. Your devices — TVs, routers, smartphones, laptops, desktops, etc. — have different capabilities, and you can get different results on each one, even while using the same internet connection. 

This is particularly noticeable to users taking advantage of higher speed packages offered by Northern Lights Fiber (Powered by Canadian Fiber Optics)

Here are a few things to keep in mind when evaluating your speed test results:

HARD-WIRED VS. WIRELESS 

That old-school cord-and-plug is simply more reliable than WiFi (wireless) connectivity. Even those super-fast 1 Gbps connections, now widely available across the country, won’t test out at higher than 500 to 700 Mbps when tested over WiFi. For the most accurate speed test result you must test with a hard-wired device. 

Why? Because there are nearly endless variables that can negatively affect a WiFi signal, everything from nearby construction or the wireless printer in the home office to a baby monitor or microwave in use in the home. 

Keep in mind that one limitation with a hard-wired connection is testing with a device that has a 100 Mbps NIC (Network Interface Card). This can cause you to consistently receive speed test results at 90-98 Mbps. Northern Lights Fiber recommends testing on a device that has a 1 Gbps NIC. 

POSSIBLE PROBLEMS AFFECTING SPEED AND SPEED TESTS 

Slow internet speeds are sometimes caused by malware such as adware and viruses. There are several free and inexpensive programs and apps to deal with that, and they’re important to use for many reasons. 

This also sounds obvious, but it’s very easy to overlook any ongoing downloads or programs like video chat that may be turned on while you’re conducting a speed test on your device. Close these applications, reboot your device, and test again. 

Even the browser you use — Chrome, Firefox, Safari, Microsoft’s new Edge, etc. — can affect your test speed. Try different browsers to see if that’s the case on your system. 

If you have a WiFi extender, make sure you turn it off before you run a speed test. Otherwise, your computer may test the wrong connection. 

This brings us to a final point about equipment. Technology advances constantly, and many older routers and computers simply cannot take full advantage of the blazing speed and bandwidth of today’s fiber broadband connectivity. 

When you’re ready to upgrade your technology, make sure your new equipment has the network cards and internal processing power that can leverage the speed of market-leading fiber broadband like that from Northern Lights Fiber (Powered by Canadian Fiber Optics).